Frequently asked questions about recliners and lift chairs

You can pay in several ways:

• Online: with Bancontact, Visa, Mastercard, Maestro, Apple Pay, iDEAL | Wero or Klarna.
• Pay later: with Klarna you pay within 30 days, with no interest (for customers in Belgium, see below).
• Cash: possible for deliveries in Belgium (see below).
• After delivery: care homes and assisted living residences in Belgium can pay after delivery.

Yes, with Klarna. At checkout, choose Klarna and then Pay later. You pay nothing today and pay Klarna within 30 days, with no interest.

• That way your chair is already at home before you pay.
• At checkout, Klarna checks in a few seconds whether paying later is possible for you.
• Paying later with Klarna is available for customers in Belgium.

• Deliveries in Belgium: yes, cash payment is possible.
• Send an email to info@swiss-relax.be with what you would like to order and the town or city for delivery.
• We will then contact you to arrange everything by email.
• Deliveries in the Netherlands: unfortunately cash payment is not possible. You can pay online with iDEAL | Wero or another payment method.

Yes, you can. Call us free of charge on 0800/61 112.

We do recommend ordering online, though: you choose your own delivery date and immediately receive an overview of your order by email.

Yes, you can change or cancel your order free of charge up until delivery. Send us an email at info@swiss-relax.be with your order number.

Yes, in addition to private customers we also deliver to companies and care homes, for example our Medicare models. Companies can order with an invoice via Peppol e-invoicing.

• Delivery is free, Monday to Saturday.
• You choose your delivery date when you order.
• At the latest the day before, you receive a track & trace by email.
• Two drivers deliver your order.
• On the day of delivery you can follow them online.

We can usually deliver within 1 to 3 working days. You choose your own delivery date on the website when you order. Does a later date suit you better? Simply choose a later date.

Yes. If it is on the website, it is in stock and we can deliver it right away.

You choose when you order:

• Delivery inside your home: free. The drivers place the chair inside your home; you unpack and assemble it yourself.
• Delivery with assembly: for a fee. The drivers unpack the chair, assemble it and take the packaging away.

• With a lift: yes, to any floor.
• Without a lift: up the stairs to the 3rd floor at most. The staircase must be at least 1 metre wide.

As standard, we deliver our chairs in a box that is 90 cm wide. It fits through almost any door.

Is your door extra narrow, for example 70 cm? Then we recommend the Vita Duo or the Medicare. For the Sereno you need at least 75 cm. This is how it works:

• We deliver the chair in 2 parts: the chair and the backrest.
• The drivers place the box at your door.
• You unpack the chair easily.
• Tilt the chair and carry it through the door like that.
• Carry the backrest in separately.

Yes, we deliver throughout Belgium and the Netherlands. We do not deliver to other countries, but you can pick up your order from us (see below).

• Yes, by appointment at our showroom in Roeselare. Send us an email at info@swiss-relax.be if you would like to pick up your order.
• We only deliver in Belgium and the Netherlands. Customers from any country can pick up, for example from France or Germany.

In many cases our drivers can take away your old chair when delivering your new purchase. You can simply select this online when you order.

• You always have 30 days to return recliners, sofas and box springs ordered online, starting from the day of receipt.
• Bought in our showroom? Then this right of return does not apply. When you buy online, you only see the chair on delivery. In the showroom you see it for real and can sit in it before you decide. Still unsure? Come back as often as you like, many customers do.
• You simply arrange a return by email with our customer service.
• The first delivery is free. For a return we charge €69 transport costs per product.
• Chose delivery without assembly? Then return the product in its original packaging, so keep it until you are sure.
• Chose delivery with assembly? Then the original packaging is not needed.
• The product must be undamaged and clean.

• By default, all products come with a 2-year legal warranty.
• The warranty covers the whole chair: the frame, the motor, the electronics and the upholstery.
• If a different warranty period is stated on the invoice, that period applies.
• We always carry out repairs ourselves with our own repair service.
• We never outsource to third parties.

Swiss Relax has its own repair service that works 7 days a week, including Sundays. Even after the 2-year warranty period you can turn to us for a repair, which you can request via our repair form.

• Most problems are easy to solve, for example a loose or pinched cable. On our repair form you will find the most common problems and solutions.
• Still not working? Select your product on the repair form and fill in the questionnaire.

• That depends on the product and the problem. Most problems can be solved on site, and therefore quickly.
• So please describe your problem as accurately as possible in advance: keep your invoice at hand and answer the questions on the repair form.

No, that is not feasible in practice. Other brands use different parts, which are often not compatible.

• Recliner: the backrest tilts back and the footrest rises, so you can sit or lie back comfortably. There are manual and electric models.
• Lift chair: an electric recliner that also tilts forward, helping you stand up and sit down easily.
• Zero gravity recliner: raises your legs above heart level, for a weightless feeling and a relaxed back.

A zero gravity recliner raises your legs above heart level, the position NASA developed for astronauts during launch. This reduces pressure on your back and can be comfortable if you have back complaints. More information on the Zero Gravity page.

Allow about 50 cm between the wall and the backrest. This applies to all our models, so the chair can recline fully. You will find the exact dimensions on each product page.

Yes, all our electric recliners run on a plug in a power socket.

Would you like to use the chair without a cable, or is it far from a socket? Then you can buy an optional rechargeable battery. It fits all our electric models.

• You can put an ordinary 9 volt battery in the transformer.
• If the power goes out, you can still raise or lower the chair 1 or 2 times.
• So you never get stuck.
• Using the rechargeable battery? Then your chair simply keeps working.

Very little. The motor only uses power while the chair is moving, which is just a few seconds at a time. Over a year it costs you only a few euros.

Only what you find on the website is available. Unfortunately, other colours or sizes are not possible.

• Fewer colours, more value. In a typical furniture shop you see one showroom model, choose from more than 30 colours and wait up to 3 months for your chair. We choose a maximum of 3 colours per model and have at least 25 pieces made at a time. Making 1 chair or 25 chairs makes a huge difference to the cost. On top of that, everything is in stock, so we can deliver right away. Slightly less choice of colour, but a lower price and fast delivery.
• We have no large, expensive shops, which greatly lowers our fixed costs.
• Our products go straight from the factory to you, without costly middlemen.
• That is how we can offer high-quality products at fair prices.

For leather we recommend a soft, dry cloth and avoiding direct sunlight. For fabric upholstery you can vacuum and remove light stains with a damp cloth. You will find more tips on our usage tips page.

More than 20 years ago we started making memory foam mattresses, built from blocks of memory foam using a Swiss production technique. The foam was formed in large metal moulds, a bit like baking waffles. That made a beautiful mattress, but it was expensive to produce. Back then, that was Swiss Matras.

We later put our experience with those metal moulds to work on metal recliner mechanisms. That is how Swiss Relax was born.

Today we are a Belgian company with a showroom in Roeselare, specialising in recliners.

Yes, our showroom in Roeselare (Hendrik Consciencestraat 1) is open every Saturday from 1 pm to 5 pm, no appointment needed. On other days you can book an appointment online.

Yes. You can park in the street, right near the showroom. The showroom is easily accessible, including with a wheelchair or walker.

By email at info@swiss-relax.be, by phone on 0800/61 112, or via the contact form. Our customer service answers emails from Monday to Saturday. Our repair service works 7 days a week.