FAQ
Use this text to share information about your product or shipping policies.
How is the delivery?
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.
Do you also deliver in the Netherlands?
It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.
Any questions?
You can contact us through our contact page! We will be happy to assist you.
Any questions?
You can contact us through our contact page! We will be happy to assist you.
Can I try out the seats in your showroom?
Yes, our showroom in Roeselare (Hendrik Consciencestraat 1) is open every Saturday from 13:00 to 17:00, no appointment necessary. On other days, you can book an appointment online.
How can I contact you?
Via info@swiss-relax.be, by phone at 0800/61 112, or via the contact form. Our customer service answers emails from Monday to Saturday.
What is the difference between a riser recliner with 2 or 3 motors?
In a 2-motor model, such as the Malmo or the Medicare DUO, one motor controls the lift and footrest functions, and the second motor controls the backrest. In a 3-motor model, such as the ErgoPush, the back, legs, and lift functions are each driven separately, allowing for additional seating positions — for example, reclining with your legs up. Read more on our blog.
What is a zero gravity recliner?
A zero gravity recliner elevates your legs above heart level, the position NASA developed for astronauts during launch. This reduces pressure on the intervertebral discs and is often recommended for back pain or herniated discs. More information can be found on the Zero Gravity page.
Can I have my old sofa taken away upon delivery?
In many cases, our drivers can take your old sofa when delivering your new purchase. Please inform our customer service when scheduling the delivery.
Do you also deliver to businesses or residential care centers?
Yes, in addition to private individuals, we also supply to businesses and residential care centres, for example, our Medicare models. Businesses can order with an invoice via Peppol e-invoicing.
What if my seat needs a repair after the warranty period?
Swiss Relax has its own repair service, also available on Sundays. Even after the 2-year warranty period, you can contact us for a repair, which can be requested via our repair form.
What upholstery can I choose for my recliner?
Most models are available in leather and in fabric. Some models also offer half-leather upholstery, a combination of leather on the seating areas and fabric on the sides.
How do I care for my recliner or lift chair?
For leather, we recommend a soft, dry cloth and avoiding direct sunlight. For upholstery fabric, you can vacuum and remove light stains with a damp cloth.