Privacy policy

This Privacy Policy applies specifically to customers of SWISS-RELAX.BE and users of our online services. At SWISS-RELAX.BE it is our priority to protect your privacy when you use our services. That is why we have determined how your personal data is processed and secured.

As controller of personal data, the Belgian company Zenda bv
("SWISS-RELAX.BE") complies with the European Data Protection Act (law of 28 May 2018) and EU Directive 95/46/EC. Your personal data is stored in the EU.

How do we use your personal data?

When you provide us with your personal information, you agree that we may use it
use data to fulfill our obligations to you and to provide the service you may expect from us. We need your data
for the following purposes:

  • Creating a personal account at SWISS-RELAX.BE (name and email address)
  • Processing your orders via our online services (name, billing and delivery address, date of birth and bank details)
  • Sending text messages regarding delivery status (mobile phone number, billing and delivery address)
  • Sending offers such as newsletters and catalogs (email address, name and postal address)
  • Contacting you in case of problems with the delivery of your items (telephone number, address)
  • Answering your questions and informing you about new or changed services (e-mail address)
  • Notifying the winners of online competitions (email address, name, address and telephone number)
  • Managing your account by carrying out credit checks (name, address, date of birth)
  • Analyzing your personal data to find relevant ones
    send marketing offers and information (name, purchasing habits)
  • Checking the legal age to make online purchases (date of birth)

    We keep your data for as long as necessary and as required by law to provide you with our services.

Your personal data will then be deleted. SWISS-RELAX.BE retains personal data due to legal obligations, such as accounting regulations and other legal reasons such as ongoing contractual
relationships. However, if you wish to have your personal data deleted, you can indicate this via info@SWISS-RELAX.BE and they will be deleted. This is also possible when it has been agreed with a third party.

In addition, SWISS-RELAX.BE will report to the Privacy Commission within 72 hours in the event of a data breach, unless there is no immediate danger to the personal data.

What are your rights?

You have the right to request information about the personal data we hold about you. If your data is incorrect, incomplete or irrelevant
you can request correction or deletion of this information.
Every year you have the right to request a document containing the personal information that we store about you in our account files. You can have one
submit a written request to SWISS-RELAX.BE to request this document.
At any time you can refuse that we further use your data for marketing purposes, such as sending catalogues, newsletters or offers. You can contact us by letter at Zenda bv,
De Munt 5 box 42 | 8800 Roeselare, Belgium, or by email at info@SWISS-RELAX.BE.

Who can view the data?

Your data will never be passed on, sold or exchanged outside SWISS-RELAX.BE for marketing purposes.

Data passed on to third parties, such as logistics service providers
(Bpost, Post NL, DHL and Dynalogic) and payment partners (Mollie, Ingenico,
Worldline), are used exclusively to fulfill the obligations of
SWISS-RELAX.BE towards you. Our partners have confirmed that they also comply
to European data protection law (law of 28 May 2018) and
EU Directive 95/46/EC.

Purchases with card

SWISS-RELAX.BE may also transfer your personal data to creditworthiness agencies or collection agencies for credit checking,
identity verification and collection. When making purchases with a card, all information is in encrypted form via a secure SSL connection
sent. This prevents third parties from reading your credit card details. For card purchases, we work with an authorized payment agent (Mollie or Shopify), who checks directly with your bank whether the card is valid for the purchase you want to make. This payment agent processes your card details in accordance with the international security standard PCI DSS. This ensures that your card details are processed securely. When paying by card, we reserve the right to carry out an identity check.


A cookie is a small text file that is stored on your computer or mobile device and retrieved on subsequent visits to the website. SWISS-RELAX.BE
uses cookies to make your visit to our website more fun and easier. We do not use cookies to store personal data or to pass information to third parties.

There are two types of cookies: permanent cookies and temporary cookies (session cookies). Permanent cookies are kept on file for a maximum of 12 months
stored on your computer or mobile device. Session cookies are stored temporarily and are deleted when you close your browser. We use
persistent cookies if you choose the "Remember my details" option
logging in. This will save your chosen home page and your details. We use session cookies if you use the product filter or to
to check whether you are logged in or have an item in your shopping bag

You can easily delete cookies via your browser on your computer or mobile
device. Please refer to the "Help" section in your browser
instructions on cookie settings and deleting cookies. You can choose to disable cookies or receive a notification each time a new cookie is sent to your computer or mobile device.

Please note that if you choose to disable cookies, some features on the website may not be available.

Third party cookies

We use third-party cookies, such as Google Analytics, Facebook and others, to collect statistics. Both permanent and temporary cookies (session cookies) are used for this. The permanent one
Third-party cookies are stored on your computer or mobile device for a maximum of 24 months.


The SWISS-RELAX.BE website may contain links to other websites where we operate
no supervision. We do not accept any liability for the
protection of personal data or for the content of these websites. This
However, links are provided to make it easier for our visitors
to find more information on specific topics.


of this website is protected by copyright and is the property of Zenda bv.

Zenda bv

De Munt 5 box 42

8800 Roeselare